Job Description / Duties

HK Henderson is looking for an Auto Insurance Coordinator!

THE ROLE

The Auto Insurance Coordinator is primarily responsible for delivering outstanding customer service to our SGI Auto Insurance clients. Auto Insurance Coordinators possess exceptional follow-through skills, ensuring efficient task management and high-quality results without compromising service quality.

WHAT YOU’LL DO:

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
• As the first point of contact for clients, present a positive and professional image of the organization to all visitors and clients.
• Provide clients with prompt service and customized advice, responding to general inquiries via telephone, email, or walk in, from clients, colleagues, and other parties.
• Direct non-motor vehicle client inquiries to the appropriate individuals, or departments within the organization.
• Manage the issuance and renewal of driver’s licenses, plates/vehicle registration, permits and updating client information as needed.
• Process SGI Auto Fund transactions, insurance payments and SGI Auto Fund End of Period tasks as required.
• Continuously develop strong knowledge of insurance products and attend mandatory SGI Seminars as required to stay updated and informed.
• Maintain the reception area in an organized and presentable manner.
• Other duties as required.

Qualifications / Required Skills

WHAT WE REQUIRE:

• Must hold a Restricted Auto Licence or willing to obtain.
• Demonstrated experience in delivering exceptional customer service.
• High follow-through and strong organizational skills.
• A well-defined sense of diplomacy and business acumen with a focus on customer service and the overall client experience.
• Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability.
• Proficiency in Microsoft Office.
• Experience with internal Broker Management Systems (EPIC) considered an asset.

Contact Information

Qualified candidates are invited to email their resume and cover letter to: careers@hkhenderson.ca

Employer Profile

HK Henderson is a dynamic organization with a rich history in insurance and risk advisory services. Located in the heart of Canada, we are Saskatchewan’s most innovative commercial brokerage. Our unique approach to risk involves deep-diving into our clients’ operations, goals, and people, challenging the status quo to outperform.

Our greatest asset is our people. With over 140 dedicated employees across six locations, we are united by the vision to provide unparalleled risk and insurance services. HK Henderson was launched in 2023 through the amalgamation of Hoffmann Kool Insurance, Life Line Brokers, and Henderson Insurance, transforming the risk and insurance sector in Saskatchewan.