Job Description / Duties

Position Overview

The Director of Operations plays a critical leadership role in overseeing and optimizing the day-to-day operational functions of a small but growing insurance brokerage firm with a dedicated property management division. Reporting directly to the Managing Director, this individual will work cross-functionally to streamline workflows, enhance service delivery, ensure regulatory compliance, and drive operational efficiency across both business units.

Key Responsibilities

Strategic and Operational Oversight

• Provide hands-on leadership and strategic direction across both insurance and property management operations.
• Develop, implement, and refine operational policies, procedures, and best practices to support organizational goals.
• Establish and track key performance indicators (KPIs) for both departments to monitor progress and performance.

Team Leadership & Development

• Supervise department heads and team leads across operational functions; provide coaching and performance management support.
• Promote a culture of accountability, continuous improvement, and operational excellence.

Process Improvement & Compliance

• Identify inefficiencies in current systems and lead initiatives to improve workflows and service delivery.
• Ensure adherence to industry regulations, company policies, and compliance standards across all areas of operation.

Vendor and Technology Management

• Oversee relationships with key third-party vendors, technology platforms, and service providers.
• Evaluate, implement, and optimize systems (e.g., CRM, property management tools, workflow software) that support business objectives.

Client Service & Quality Assurance

• Partner with customer-facing teams to ensure a high standard of client experience and timely issue resolution.
• Monitor service quality and operational turnaround times to uphold professional standards.

Financial & Administrative Oversight

• Assist in budgeting, forecasting, and cost control efforts in coordination with finance leadership.
• Manage contracts, insurance policies, and licensing requirements as needed for operational continuity.

Preferred Attributes

• Collaborative leadership style with the ability to work effectively across departments.
• Proven success in leading process improvement and change management initiatives.
• Working knowledge of insurance brokerage operations and property management practices.
• High level of discretion and professionalism.

Qualifications / Required Skills

• Bachelor’s degree in Business Administration, Management, or related field.
• CAIB Level III designation required.
• 7+ years of progressive operations experience, preferably in insurance, real estate, or property management.
• Ability to hold or attain applicable general insurance brokerage and/or property management brokerage licensing for Saskatchewan.
• Demonstrated leadership experience in a dynamic, multi-disciplinary environment.
• Proficiency with office productivity tools and operational platforms (CRM, project management tools, etc.).
• Strong analytical, organizational, and communication skills.

Additional Information

Benefits:
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care


Work Location: In Person
Job Type: Full-time

Salary: CA$100,000.00 – CA$110,000.00 per year

Contact Information

Please contact akrawchuk@fnislp.ca with your resume and cover letter.

Employer Profile

LaRoche McDonald employees stand out through their commitment to professional excellence, community connection, and a supportive work environment. As a Saskatchewan-owned brokerage backed by the First Nations Insurance Group of Companies, we combine the stability and resources of a larger organization with the personalized, relationship-focused culture of a local agency. Our brokers benefit from local decision-making, manageable workloads, modern brokerage management systems that support efficient workflows, and the ability to build meaningful, long-term client relationships.