BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
BEGIN:VEVENT
UID:ExSite-EvtCal-2533-@ibas.ca
DTSTAMP:20260411T011042
DTSTART:20250313T103000
DTEND:20250313T140000
SUMMARY:CSIP: Module 3
DESCRIPTION:As a customer service representative, your ability to deliver
  excellent service to your clients is critical to your brokerage’s suc
 cess. In this four-part program, you will explore every aspect of broker
 age operations from a customer service perspective. You will develop the
  skills required to ensure that your office maintains a consistent, high
  quality, customer service approach in all market conditions.\n\nThe Cus
 tomer Service for the Insurance Professional (CSIP) program is an excell
 ent resource, whether you are new to the insurance industryor a seasoned
  professional.\n\nModules are taught over a 4-month period via two full 
 -day webinars.\n\n-- About the Course --\n\n-- Module 3: Office Procedur
 es, Workflows & Their Impact on Client Service --\n\n* E&O Liability Ex
 posure\n\n* Office Efficiency\n\n* Industry Issues\n\n-- Date & Time --\
 n\nMarch 13, 2025\n10:30 a.m. - 2 p.m.\n\nMarch 20, 2025\n10:30 a.m. - 2
  p.m.\n\nNote: Details on how to connect to the webinar will be sent to 
 registrants' e-mails at least 24 hours prior to the start of the event.\
 n\nText and course confirmations will be sent once registration and paym
 ent have been processed by IBAS. \n\nSix (6) CE hours are awarded for e
 ach completed module.\n\nAs there is no examination for this certificate
  program, participants must attend the full webinar workshop session in 
 order to receive the completion certificate.
END:VEVENT
BEGIN:VEVENT
UID:ExSite-EvtCal-2533-@ibas.ca
DTSTAMP:20260411T011042
DTSTART:20250320T103000
DTEND:20250320T140000
SUMMARY:CSIP: Module 3
DESCRIPTION:As a customer service representative, your ability to deliver
  excellent service to your clients is critical to your brokerage’s suc
 cess. In this four-part program, you will explore every aspect of broker
 age operations from a customer service perspective. You will develop the
  skills required to ensure that your office maintains a consistent, high
  quality, customer service approach in all market conditions.\n\nThe Cus
 tomer Service for the Insurance Professional (CSIP) program is an excell
 ent resource, whether you are new to the insurance industryor a seasoned
  professional.\n\nModules are taught over a 4-month period via two full 
 -day webinars.\n\n-- About the Course --\n\n-- Module 3: Office Procedur
 es, Workflows & Their Impact on Client Service --\n\n* E&O Liability Ex
 posure\n\n* Office Efficiency\n\n* Industry Issues\n\n-- Date & Time --\
 n\nMarch 13, 2025\n10:30 a.m. - 2 p.m.\n\nMarch 20, 2025\n10:30 a.m. - 2
  p.m.\n\nNote: Details on how to connect to the webinar will be sent to 
 registrants' e-mails at least 24 hours prior to the start of the event.\
 n\nText and course confirmations will be sent once registration and paym
 ent have been processed by IBAS. \n\nSix (6) CE hours are awarded for e
 ach completed module.\n\nAs there is no examination for this certificate
  program, participants must attend the full webinar workshop session in 
 order to receive the completion certificate.
END:VEVENT
END:VCALENDAR