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VERSION:2.0
PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
BEGIN:VEVENT
UID:ExSite-EvtCal-2560-@ibas.ca
DTSTAMP:20260307T135441
DTSTART:20260212T113000
DTEND:20260212T150000
SUMMARY:CSIP: Module 2
DESCRIPTION:As a customer service representative, your ability to deliver
  excellent service to your clients is critical to your brokerage’s suc
 cess. In this four-part program, you will explore every aspect of broker
 age operations from a customer service perspective. You will develop the
  skills required to ensure that your office maintains a consistent, high
  quality, customer service approach in all market conditions.\n\nThe Cus
 tomer Service for the Insurance Professional (CSIP) program is an excell
 ent resource, whether you are new to the insurance industry or a season
 ed professional.\n\nModules are taught over a 4-month period via two ful
 l -day webinars.\n\n-- About the Course --\n\n-- Module 2: Adding Value 
 to your Brokerage --\n\n* Selling Skills\n\n* Client Negotiation\n\n* Pu
 blic Relations\n\n* Time Management\n\n* Brokerage Operations\n\n-- Date
  & Time --\n\nFebruary 12, 2026\n11:30 a.m. - 3 p.m.\n\nFebruary 19, 202
 6\n11:30 a.m. - 3 p.m.\n\nNote: Details on how to connect to the webinar
  will be sent to registrants' e-mails at least 24 hours prior to the sta
 rt of the event.\n\nText and course confirmations will be sent once regi
 stration and payment have been processed by IBAS. \n\nSix (6) CE hours 
 are awarded for each completed module.\n\nAs there is no examination for
  this certificate program, participants must attend the full webinar wo
 rkshop session in order to receive the completion certificate. 
END:VEVENT
BEGIN:VEVENT
UID:ExSite-EvtCal-2560-@ibas.ca
DTSTAMP:20260307T135441
DTSTART:20260219T113000
DTEND:20260219T150000
SUMMARY:CSIP: Module 2
DESCRIPTION:As a customer service representative, your ability to deliver
  excellent service to your clients is critical to your brokerage’s suc
 cess. In this four-part program, you will explore every aspect of broker
 age operations from a customer service perspective. You will develop the
  skills required to ensure that your office maintains a consistent, high
  quality, customer service approach in all market conditions.\n\nThe Cus
 tomer Service for the Insurance Professional (CSIP) program is an excell
 ent resource, whether you are new to the insurance industry or a season
 ed professional.\n\nModules are taught over a 4-month period via two ful
 l -day webinars.\n\n-- About the Course --\n\n-- Module 2: Adding Value 
 to your Brokerage --\n\n* Selling Skills\n\n* Client Negotiation\n\n* Pu
 blic Relations\n\n* Time Management\n\n* Brokerage Operations\n\n-- Date
  & Time --\n\nFebruary 12, 2026\n11:30 a.m. - 3 p.m.\n\nFebruary 19, 202
 6\n11:30 a.m. - 3 p.m.\n\nNote: Details on how to connect to the webinar
  will be sent to registrants' e-mails at least 24 hours prior to the sta
 rt of the event.\n\nText and course confirmations will be sent once regi
 stration and payment have been processed by IBAS. \n\nSix (6) CE hours 
 are awarded for each completed module.\n\nAs there is no examination for
  this certificate program, participants must attend the full webinar wo
 rkshop session in order to receive the completion certificate. 
END:VEVENT
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