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VERSION:2.0
PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
BEGIN:VEVENT
UID:ExSite-EvtCal-2559-@ibas.ca
DTSTAMP:20260606T185957
DTSTART:20260115T113000
DTEND:20260115T150000
SUMMARY:CSIP: Module 1
DESCRIPTION:As a customer service representative, your ability to deliver
  excellent service to your clients is critical to your brokerage’s suc
 cess. In this four-part program, you will explore every aspect of broker
 age operations from a customer service perspective. You will develop the
  skills required to ensure that your office maintains a consistent, high
  quality, customer service approach in all market conditions.\n\nThe Cus
 tomer Service for the Insurance Professional (CSIP) program is an excell
 ent resource, whether you are new to the insurance industry or a seasone
 d professional.\n\nModules are taught over a 4-month period via two full
  -day webinars.\n\n-- About the Course --\n\n-- Module 1: The Role of th
 e Insurance Broker --\n\n* Understanding the Broker’s Role\n\n* Qualit
 y Service and its Benefits\n\n* Client Expectations\n\n* Effective Commu
 nications\n\n-- Date & Time --\n\nJanuary 15, 2026\n11:30 a.m. - 3 p.m.\
 n\nJanuary 22, 2026\n11:30 a.m. - 3 p.m.\n\nNote: Details on how to conn
 ect to the webinar will be sent to registrants' e-mails at least 24 hour
 s prior to the start of the event.\n\nText and course confirmations will
  be sent once registration and payment have been processed by IBAS. \n\
 nSix (6) CE hours are awarded for each completed module.\n\nAs there is 
 no examination for this certificate program, participants must attend t
 he full webinar workshop session in order to receive the completion cert
 ificate. 
END:VEVENT
BEGIN:VEVENT
UID:ExSite-EvtCal-2559-@ibas.ca
DTSTAMP:20260606T185957
DTSTART:20260122T113000
DTEND:20260122T150000
SUMMARY:CSIP: Module 1
DESCRIPTION:As a customer service representative, your ability to deliver
  excellent service to your clients is critical to your brokerage’s suc
 cess. In this four-part program, you will explore every aspect of broker
 age operations from a customer service perspective. You will develop the
  skills required to ensure that your office maintains a consistent, high
  quality, customer service approach in all market conditions.\n\nThe Cus
 tomer Service for the Insurance Professional (CSIP) program is an excell
 ent resource, whether you are new to the insurance industry or a seasone
 d professional.\n\nModules are taught over a 4-month period via two full
  -day webinars.\n\n-- About the Course --\n\n-- Module 1: The Role of th
 e Insurance Broker --\n\n* Understanding the Broker’s Role\n\n* Qualit
 y Service and its Benefits\n\n* Client Expectations\n\n* Effective Commu
 nications\n\n-- Date & Time --\n\nJanuary 15, 2026\n11:30 a.m. - 3 p.m.\
 n\nJanuary 22, 2026\n11:30 a.m. - 3 p.m.\n\nNote: Details on how to conn
 ect to the webinar will be sent to registrants' e-mails at least 24 hour
 s prior to the start of the event.\n\nText and course confirmations will
  be sent once registration and payment have been processed by IBAS. \n\
 nSix (6) CE hours are awarded for each completed module.\n\nAs there is 
 no examination for this certificate program, participants must attend t
 he full webinar workshop session in order to receive the completion cert
 ificate. 
END:VEVENT
END:VCALENDAR