Job Description / Duties

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Service Representative – Group Benefits in the Group Service & Sales Support Department working out of either our Saskatoon or Regina Office.

JOB FUNCTION
Reporting to the Manager, Group Service & Sales Support, the successful candidate will be responsible for providing service support in the retention of existing business and pursuit of new business opportunities. This position is responsible for responding to inquiries, contract interpretation and providing administrative support.

DUTIES & RESPONSIBILITIES
• Act as a liaison with brokers, plan administrators and departments within Saskatchewan Blue Cross
• Respond to broker/consultant questions, group administrator inquiries and customer service issues including assisting with account enrollments, revisions, renewals, and cancellations
• Educate new and existing clients on administrative procedures, interpret, and explain plans and coverage
• Review contracts and recommend revisions and product enhancements
• Monitor accounts for opportunities
• Prepare service and sales presentations as required
• Develop and participate in new product training and information updates through presentations and trade shows
• Perform on-site as well as telephone service calls
• Represent SBC on departmental committees and at trade show events
• Assist in the promotion of products and services to brokers
• Identify and recommend process improvements
• Remain abreast of product and industry changes that may impact the area
• Develop and maintain quality training documents to ensure efficient and effective transfer of knowledge
• Other related projects and duties as assigned

Qualifications / Required Skills

QUALIFICATIONS & SKILLS
• Bachelor’s Degree in a related field (preference will be given to business or sales & marketing) and 2 years of related experience or equivalent combination of training and experience
• Preference will be given to those with experience in the insurance industry
• Must be service orientated with a strong work ethic and responsive to our customer needs and company values
• Possess strong interpersonal skills along with excellent written and verbal communication skills
• Ability to manage multiple competing priorities and frequent deadlines
• Demonstrate strong computer skills with proficiency in Microsoft Office products (Word, PowerPoint and Excel) with the ability to compose and create a variety of letters, reports and presentations
• Strong research and proven analytical skills with attention to detail
• Highly motivated with strong relationship building skills coupled with excellent customer service aptitude
• Must be willing to enroll and successfully complete life licensing requirements and related industry training
• Must be willing to travel and work flexible hours and have a valid Class 5 driver’s license
• The successful candidate will be required to undergo a background check. Security clearance will be required to complete licensing requirements
• Must be legally entitled to work in Canada on an unrestricted basis

Additional Information

If you are motivated to learn, enjoy working as part of a team and are looking for an opportunity to be part of a progressive, growing company, please apply directly at our company website.

Contact Information

Paige Falk; pfalk@sk.bluecross.ca

Employer Profile

For more than 70 years, Saskatchewan Blue Cross® has been committed to delivering exceptional health and wellness benefits, travel insurance and life insurance solutions to Saskatchewan residents and employers. Founded in 1946, we’ve grown to employ more than 250 people through local offices in both Regina and Saskatoon, we invest meaningfully in communities across our province, and we work with you to ensure you have the peace of mind you need when it comes to your health, wellness and travel insurance needs.

We’re a locally based not-for-profit organization, recognized as one of Saskatchewan’s Top Employers, one of the Top 100 Companies in Saskatchewan, and one of Canada’s Top 100 Brands (as part of the Canadian Association of Blue Cross® Plans).

Every day, our team provides exceptional service to more than 130,000 members driven by:
A Mission: to empower communities on their journey to whole health and wellness. A Vision: for a future of lifelong health and wellbeing for every person in Saskatchewan. And Values that form the foundation of who we are: Empathy, Ambitious, Dependable, Flexible & Disciplined, and Build Community.