CSIP: Module 1

February 15 - February 17, 2022

As a customer service representative, your ability to deliver excellent service to your clients is critical to your brokerage’s success. In this four-part program, you will explore every aspect of brokerage operations from a customer service perspective. You will develop the skills required to ensure that your office maintains a consistent, high quality, customer service approach in all market conditions.

The Customer Service for the Insurance Professional (CSIP) program is an excellent resource, whether you are new to the insurance brokerage field or a seasoned professional.

About the Course

Module 1: The Role of the Insurance Broker

  • Understanding the Broker’s Role
  • Quality Service and its Benefits
  • Client Expectations
  • Effective Communications

Dates & Times

February 15 & 17, 2022
1:00 p.m. to 4:30 p.m.

Note: Details on how to connect to the webinar will be sent to registrants' e-mails at least 24 hours prior to the start of the event.

Text and course confirmations will be sent once registration and payment have been processed by IBAS. 

6 General CE hours are awarded for each completed module.

As there is no examination for this certificate program, participates must attend full webinar workshop sessions in order to receive the completion certificate. Each module runs for 2 days, from 12:00 p.m. to 3:30 p.m. Missed modules can be rescheduled for the next available session at a cost of $25 per webinar.


Event Date
CSIP: Module 1 February 15, 2022, 1:00 - 4:30 PM
CSIP: Module 1 February 17, 2022, 1:00 - 4:30 PM


CSIP: Module 1 $238.10Register now
Member RateThis registration type is restricted to members.
CSIP: Module 1 $285.71Register now
Non-member Rate