2023 IBAS Disaster Education Day

November 27, 2023


Insurance brokers are often the ‘second call’ after a catastrophe. How effectively brokers serve and support policyholders in their time of crisis and loss can be the difference between a mountain of headache and the creation of lifelong customers.

Join IBAS in Saskatoon on Monday, November 27, for an afternoon of broker learning and discussion focused on disaster, claims, and remediation. Thanks to our Presenting Partner, Saskatoon Fire & Flood, and Supporting Partners SGI CANADA, 251 Forensic Fire Investigations, and the Insurance Bureau of Canada, this event is free for IBAS members and is eligible for three (3) CE credit hours.


Sheraton Cavalier Hotel
Top of the Inn Ballroom (8th Floor)
612 Spadina Crescent East
Saskatoon, SK


1:30 – 1:40 p.m.: Welcoming Remarks

1:40 – 2:40 p.m.: Keynote Presentation: Lessons from Lytton & Beyond
James Heigh, Recovery Manager at the Village of Lytton and City of Merritt, B.C.

2:40 – 2:50 p.m.: Coffee Break

2:50 – 3:50 p.m.: After the Loss: Broker Best Practices for Supporting Insured Repairs
Brennen Mills & Chris Phaneuf, Partners at Saskatoon Fire & Flood

3:50 – 3:55 p.m.: Coffee Break

3:55 – 4:55 p.m.: Navigating Complexity in the Property Claims Process
Candace Hagerman, Director, Saskatchewan Property Claims Operations, SGI CANADA

4:55 – 5 p.m.: Closing Remarks & Grand Prize Draw

Following the event, participants are invited to attend the 2023 IBAS Holiday Mixer, hosted by the IBAS Emerging Brokers Council, beginning at 5 p.m. Attendance is free; however, separate registration is required. We are encouraging all Holiday Mixer guests to bring an new, unwrapped toy for Santa’s Anonymous.

Grand Prize Draw

All broker participants will be automatically entered into our grand prize draw to win two (2) front row centre concert tickets to Journey (featuring special guest, TOTO) on Sunday, March 10, 2024, at the SaskTel Centre in Saskatoon — valued at more than $1,000. But you must be checked in by 1:30 p.m. and present at the time of the draw to win!