Frequently Asked Questions > What should I do if I have a complaint about a claim or the conduct of a broker?

What should I do if I have a complaint about a claim or the conduct of a broker?

Posted on January 3, 2023

All insurance companies have defined claims and claims escalation processes; and there are regulated dispute mechanisms should a consumer feel their claim has been unfairly handled. While a broker may provide advice or advocacy in that process, contracts of insurance are between and the policyholder and the insurance company, and must be resolved by those parties.

If the policy is held with any insurance company other than SGI, a complaint may be submitted through the Financial and Consumer Affairs Authority by clicking here.

If the policy is held with SGI, meanwhile, because it is a Crown corporation (and not subject to The Insurance Act), the dispute must be elevated to the SGI Fair Practices Office; and, should that process not result in a satisfactory resolution, Ombudsman Saskatchewan.

If you feel your insurance broker failed in their licensed duties or responsibilities, you may file a complaint with the General Insurance Council of a Saskatchewan (GICS) by clicking here.

A copy of The Insurance Act can be found here.

A copy of The Insurance Regulations can be found here.

A copy of The GICS Bylaws can be found here, while the Agent Code of Conduct can be found here.